Help Center
From linking an exchange to making sense of every setting. If you can't find it, write to us.
Three worth reading before you start
- How the service fee is worked out
- Will I be charged while my account is losing money
- What happens when Credits run out
All three are about how the money is counted. None are long, and they're worth more of your time than any how-to here.
Browse by topic
Getting started
From signing up to your first strategy running.
Strategies and settings
How each of the two works, and what every setting means.
The settings behind AI Strategy 2
- Syncing the official settings
What AI Strategy 2 does
What AI Strategy 1 does
The settings behind AI Strategy 1
Strategy limits and cutting a loss
Funds and Credits
Where your money is, why it's sometimes unavailable, how Credits differ from trading money.
- What are Credits?
Where your money comes from and where it sits
- How to take your money out
- Why your balance shows as unavailable
- Keeping your access code safe
- What account activation and Credits are
FAQ
Strategy status, fees, account and data.
Asked most often
Will my money be transferred to TrendX?
No. It stays in your own exchange account. We place and cancel orders within the permission you gave, and there is no function to withdraw or move your assets.
SecurityWhat permission does linking an exchange need?
Only "can place orders". Not "can withdraw" — please leave that one off.
SecurityHow are fees charged?
Only on a trade that makes money, 20% of it, paid in prepaid Credits. Nothing on a losing trade, and no monthly fee.
Will I be charged while my account is losing money?
Yes, that can happen. The 20% is counted on each winning trade on its own.
It isn't netted against the losing ones, and it doesn't look at whether your account is up or down overall. So while your account total is going down, you can still be charged.
Will a strategy stop by itself?
When something goes wrong it stops and tells you — say what it recorded doesn't match the exchange, or the exchange keeps rejecting orders. Stopping only freezes it; it doesn't touch what you hold. It sells only when you press stop.
Can I delete my account?
Yes, from inside the app. Before you do, stop any running strategies and deal with open positions.
Account deletionStill stuck?
Write to support@trendx.id.
Tell us which step you're on, what's on the screen, and which exchange you use — then we can answer specifically.
We will never ask for your access code, your password, or a verification code. Anyone who asks you for these three is not us.